Portal Issues News - LWV/ClubExpress Roundtable

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Welcome to the Portal Issues News Page

If you’re having a Portal/Membership problem, search through these News articles.

Fellow League members are summarizing conversations from the Forums to try to bring you the latest information, but we may not always have all the latest (or the oldest)news.
The tracking numbers you see were assigned by us, based on when we first heard about it.
We do not know what tracking system is being used by LWVUS, ChapterSpot, Stripe, or ClubExpress.

If you do not see your problem in any of these News Articles:

If your problem is mainly in:

ClubExpress (including the Data Connector), be sure to contact support@clubexpress.com,
then tell everyone in the Membership Management WorkGroup Forum so we can post it here
Portal or Stripe,
1. Check the OFFICIAL Bug Reporting status on the LWV US national page at: https://www.lwv.org/league-management/membership/membership-portal-updates (be sure to check the 'last update' date)
  1. if there’s nothing there:
    Log in to your login at https://portal.lwv.org,
    click the little (?) question mark in a circle at the top of the page,
    Click “Contact National Office Support”
    fill out a Support Form.
    (Warning – you’ll need to know your League ID #. If you don’t have it memorized, you can check it on the “League Profile” page)
2. Then– Please tell everyone about it, in the Membership Management WorkGroup Forum

We can NOT actually fix anything; not in ChapterSpot, nor ClubExpress, nor Stripe!

This News exchange is just some fellow League volunteers, here trying to keep other volunteers updated on:

Issues: What problems (and, hopefully, answers) other League volunteers are currently reporting about the new Membership system in our Forums
Bug Reporting: If we know they’ve already been reported to Support (e.g. ChapterSpot or ClubExpress) so you don’t need to report it again if you don’t want to
Work-arounds: Ways others have found to work around a problem, especially in ClubExpress, but also in ChapterSpot or Stripe
Completion: If we have heard (officially or unofficially) that an official answer has been received from Support, we classify the answer as:
1. Work-Around, (but no 'fix')
2. 'Resolved' (as reported by Support)
3. Verified Resolved (as reported by member volunteers)
4. It's a 'Feature not a Bug'
5. It's a suggestion for a future upgrade
These are our own, totally unofficial status categories!